Shipping & Return Policy
FIRST PAIR GUARANTEE
We are so confident you'll find these the best socks you've ever worn that you can keep your first pair if you don't like them!
We will either send you a different size or give you a full refund on your FIRST pair only. Obviously, we're cool for you to keep the pair you've tried on, no need to send those back :) Unfortunately we cannot exchange them for a different colour.
If you purchase a multi-pack, please just try 1 pair before opening the remaining pairs. The First Pair Guarantee only applies to unopened and unworn pairs. If you find the first pair doesn't fit, or you'd like to try another style, please contact us at email@example.com and we will provide you the address to send the unopened and unworn back to us so we can send you out replacements.
Any changes to your order need to be made within 1 hour of placing the order.
We use Australia Post for all orders.
AUSTRALIA POST IS EXPERIENCING DELAYS TO THEIR REGULAR SERVICE. AUSTRALIA POST CAN NO LONGER GUARANTEE NEXT DAY DELIVERY USING THEIR EXPRESS DELIVERY OPTION. ALL INTERNATIONAL DELIVERIES WILL TAKE ADDITIONAL TIME TO REACH THEIR DESTINATION.
Orders are sent out the day after you place your order, during business hours. Australia Post does not collect on weekends and public holidays so no orders leave on the weekends. For example, an order placed Friday will be dispatched the following Monday morning.
A flat delivery fee of $5 for under $50.
Free standard delivery on all orders over $50.
Orders are sent out with Australia Post by standard priority post or parcel post.
If your order is sent parcel post you will receive information regarding the delivery of your order from Australia Post.
Delivery can take up to 7 business days (weekends are not included). For delivery to more remote areas and to WA please allow up to 5 extra days for delivery (some areas can be even more that this – please see Australia Post web site for estimated delivery times).
Available for $11 per order
If you live in a capital city delivery is normally next business day (once packed and sent). Delivery to Western Australia can take up to 3 business days. Delivery may take longer if you live in a rural area. Please see Australia Post website for estimated delivery times.
Same Day Delivery:
Available for $16.45 per order
We offer same day delivery if you live in Sydney.
To qualify for same day delivery you need to order before 12pm to receive your socks the same day.
International Delivery Options – We have now introduced deliveries to New Zealand and other overseas countries including UK, Other European Countries, USA, Canada, Japan and South Africa. Cost of international post varies and is shown on the check out page once an address is entered. Customers are responsible for payment of all duties, taxes and brokerage fees necessary for customs clearance.
To New Zealand standard delivery costs $16.50 and comes with tracking. Express Post is offered for $28 and delivery should occur within 3 business days but is not guaranteed.